Video for Humhold Portable Air Conditioner-HDPAC-10-PS1
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FAQ
Q: Confusion about the BTU rating on the air conditioner
A: Different standards, 14,000 BTU(ASHRAE) / 10,000 BTU(SACC). The main difference between ASHRAE and SACC BTU ratings is the test conditions. ASHRAE ratings are based on consistent controlled laboratory conditions, while SACC ratings consider temperature and humidity fluctuations occurring in the real world. Therefore, you may notice that the SACC rating for the same air conditioner is often lower than the ASHRAE rating
Q: Does my portable air conditioner need to be vented?
A: Portable air conditioners extract hot air from the room, and if you want to effectively cool your space, this hot air needs to be released outside via an exhaust hose.
Q: What is the size of the vent hose?
A: The diameter of the vent hose for our portable AC unit is approximately 5.9 inch and The length of the vent hose can be stretched to be maximun 80 inch
Q: Is the window kit compatible with my window size?
A: The width of the window kit is about 4 inches. The window kit is suitable for the vertical and horizontal window as shown in the picture, not suitable for crank out window. And it can be adjusted in size from 20.47 inches to 58.66 inches.
Q: Does it need draining in humid environments?
A: In general, portable air conditioners automatically evaporate condensate water, and users do not need to manually drain the water; If the humidity in the environment is high or dehumidification is used, a large amount of water will be generated, and the water tank of the machine chassis will be filled with water and drainage from the middle drainage port is required.
Q: Missing parts
A: Guide the customer to send a video or a photo including order number to pac_service@outlook.com showing all the parts received and offer detailed shipping address with a phone number, we will send replacement to the customer
Q: Having trouble with the insallation process
A: Guide the customer to send an email with order number and detailed description to pac_service@outlook.com
Q: How to switch the temperature unit?
A: When the appliance is running, hold on " - " / " + " button on the touch control panel together 3 seconds by the same time, or long press Swing Angle button for 5 seconds on the remote control, then you can easy switch LED Display of Temperature between Fahrenheit℉ and Celsius ℃. As long as you do not remove the battery from the remote control, all your settings will be saved; Remote control settings also take priority over touch panel settings.
Q: The sleep mode and turbo mode can only be controlled through remote control
A: This is normal.
Q: About maintenance
A: (If not used for more than one week )Proper care and storage of the air conditionerwill ensure it continues to operate efectively
1. Please empty water from the middle drainage and lower drainage. To facilitate easy drainage, you can place the unit on a step or similar platform, allowing you to tilt it safely for water to be poured out
2. Turn the unit on and run on “fan" mode for half a day. This will dry the inside of the unit and prevent mold and mildew growth.
3. Before storing your A/c , make sure you thoroughly clean your filter. Refer to Page 23 of the manual for more cleaning tips.
4. Power off the unit and remove the batteries from the remote
5. Remove the hoses, while leaving the connectors in place
6. Dry all the water from the product body with soft clean cloth. Cover the unit in plastic or put it to the original carton before storing in an upright position and then put it at a clean place
once you take it out for using again, turn the unit on and run on “fan" only mode first.
Q: How to empty water from both drainage port?
A: Connect the water drain hose to the middle drainage port to empty the water, then connect the water drain hose to the bottom drainage port to empty the water. To facilitate easy drainage, you can place the unit on a step or similar platform, allowing you to tilt it safely for water to be poured out.
Q: HL code
A: The water collection tray is full, drainage is required.Turn off your air conditioner, drain the water out from the lower drainage (Please refer to page 22 and page 23 of the user manual). If HL mode displayed continuously,please reset the unit after emptying the water
Q: Abnormal smell
A: Air filter clogged.Please clean the filter according to the user manual.
Q: Unmentioned issue
A: Submit a ticket with order number, contact email and detailed description, we will check with the technical engineer.